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Network Devices

As a network owner, this section provides a comprehensive overview of all devices across your entire network.

  • Here you can view and manage devices from all customers within your organization, giving you complete visibility and control over your digital signage infrastructure.

To access network devices, navigate to Network > Devices in the Wallboard interface.

Prerequisites​

To manage network devices, you must have one of the following administrator roles:

  • Network Administrator
  • System Administrator

Device Actions​

Each screen in your device list has an actions menu with helpful tools. Here's what each action does and when to use it:

Restart​

Turns the screen off and back on again, just like restarting your computer.

Lock/Unlock​

Prevents anyone from changing settings directly on the screen itself.

What happens:

  • When locked: The screen only shows your content - no one can access menus or settings
  • When unlocked: Authorized personnel can access the device settings locally

Learn more: Locking Windows Application

Send Command​

Sends special instructions to your screen for advanced control.

  • Adjust volume levels
  • Change display settings
  • Perform special maintenance tasks

The command is sent immediately and the screen responds within a few seconds.

Learn more: Generic User Commands

Content Management​

Refresh Content​

Force devices to download and display the latest content immediately.

Clear Cache​

Clear device cache to resolve display issues or free up storage space.

Maintenance​

Update​

Push application updates to devices remotely.

Download Device Logs​

Retrieve diagnostic logs for troubleshooting issues.

Remove​

Remove devices from the network when they are no longer needed.

Learn more: How to Remove Devices

Move to Server​

Transfer a device to a different server instance within your infrastructure.

Learn more: Move to Server

Open Device Details​

Access comprehensive device information, such as:

  • Device information
  • Proof of play
  • Device Metrics
  • Server logs
SUPPORT

If you need assistance with device management or have questions about specific device actions, please contact our support team at support@wallboard.info

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