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Alert Rules and Notification channels

Notification Channels​

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  • Notification channels are notification paths to designated contact addresses. Users can create their own notification channels on the Settings page->Alerts menu->Notification Channels tab.

  • There are two types of notification channels.

    • EMAIL & SMS (Multiple recipients can be added to the channel)
Please note

If you own a server you will need a mail service as well as Twilio SMS service.

How to create alert rules​

Navigate yourself to Settings >> Alerts >> Alert Rules then click on the add new button.

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Basic settings​

img.png• Name:
Here you can name your rule

• Alert message:
Here you can add an alert message to the rule

• Type:
You can choose between Screens offline and Datasource error

  • Screen offline will notify designated users if a screen has gone offline on the server.

    • With this type of rule users can set how much time the device can be offline before sending the notification.

  • Datasource error which watches the number of datasource errors.

    • Multiple notification channels can be set to one alert rule so that multiple people can be notified in both Email or SMS.

Affected Screen Group​

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  • Screen group: Here you can select the affected screen group

Recursive​

Recursive option is disabled by default.

Exclude device IDS: In this selector you can select devices to be ignored during monitoring

If you enable Recursive switch it will allow you to monitor devices in sub-groups.
It will show a new option.

Exclude device group IDS: In this selector you can select sub-groups where all devices will be ignored during monitoring

Tag filtering​

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Tag filtering option is disabled by default.

If you enable Tag filtering option, it will allow you to define devices with tags to be ignored or monitored.

Include tags: Only the devices with the entered tags will be monitored here.

  • This option does not depend on the selected devices or sub-groups you selected on the Exclude device IDS and Exclude device group IDS selectors.

Exclude tags: The devices with the entered tags will be ignored.

You can also select a logical operator to choose between All match and Any match options.

Working times​

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Offline minutes: When a screen goes offline, after this amount of minutes it will trigger the alert rules
Delay after alert: Amount of minutes until next evaluation after alert.

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In here you can set what days and times to be notified about alert rules.

Save​

After you saved the Alert rules, if it is active, you will see symbols on the screens as indicators of the actual states of the devices.

Watch YouTube tutorial video​

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