15 docs tagged with "troubleshooting"

Frequently asked questions and troubleshooting for campaigns

The client software did not start automatically, and the default Android launcher shows up.

Possible causes and fixes

You have a device with a content assigned to it. You change something in the content but the device is still playing the old version of it.

The animations and the moving elements in the content don't move smoothly.

We’ve introduced a new "Unlicensed" state, which can only be managed through the 2.0 UI.

In this article we will answer the most frequently asked questions about Report collecting in our system

Replacing WebView on Android devices can help resolve issues caused by outdated versions. However, the process involves risks and requires careful handling. This guide explains the steps to replace WebView, including recommendations, limitations, and troubleshooting methods.

The Wallboard Chatbot isn’t just a tool -- it’s a smarter way to connect, support, and grow.

Automatic updates may not work if you are using Android versions 4.0.105 to 5.0.96 and have previously set a version limit.

A device in the editor interface is showing up as a duplicate of an already existing device.

A device in the editor interface is showing as offline when it should be online.

Device has no assigned content

As of October 25, 2024, we have introduced an updated visual indicator system that replaces the previous “Oops” message with a more intuitive dot-based status display on the screen.

You are unable to log in to the editor.