13 docs tagged with "troubleshooting"

Frequently asked questions and troubleshooting for campaigns

If you believe the chatbot has provided an inaccurate, inappropriate, or confusing response, we recommend the following steps:

The client software did not start automatically, and the default Android launcher shows up.

Possible causes and fixes

You have a device with a content assigned to it. You change something in the content but the device is still playing the old version of it.

The animations and the moving elements in the content don't move smoothly.

We’ve introduced a new "Unlicensed" state, which can only be managed through the 2.0 UI.

Replacing WebView on Android devices can help resolve issues caused by outdated versions. However, the process involves risks and requires careful handling. This guide explains the steps to replace WebView, including recommendations, limitations, and troubleshooting methods.

Automatic updates may not work if you are using Android versions 4.0.105 to 5.0.96 and have previously set a version limit.

A device in the editor interface is showing up as a duplicate of an already existing device.

A device in the editor interface is showing as offline when it should be online.

Device has no assigned content

You are unable to log in to the editor.