10 docs tagged with "troubleshooting"

Frequently asked questions and troubleshooting for campaigns

The client software did not start automatically, and the default android launcher shows up.

| ERROR MESSAGE | ERROR DESCRIPTION |

You have a device with a content assigned to it. You change something in the content but the device is still playing the old version of it.

The animations and the moving elements in the content don't move smoothly.

- Please try to describe your problem as precisely as you can.

Replacing WebView on Android devices can help resolve issues caused by outdated versions. However, the process involves risks and requires careful handling. This guide explains the steps to replace WebView, including recommendations, limitations, and troubleshooting methods.

A device in the editor interface is showing up as a duplicate of an already existing device.

A device in the editor interface is showing to be offline when it should be online.

You are unable to log in to the editor.