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Notification rule - Device offline

Immediate Notification:
Receive alerts when there is an error with the external datasource, enabling swift issue identification and resolution.

Issue detection:
Address datasource problems or connectivity issues with proactive alerts.

Visual Indicators:
Alert icons are automatically applied to datasources meeting alert conditions, ensuring visibility.

Add Notification rule​

To create Notification rule, select Device offline type then follow these steps:

Fill the creation modal​

Basic Information​

  • Name: Assign a name to your alert rule.
  • Teams: Select teams that will manage and view the alert rule (available if at least one team is set up).
  • Message: Define the message that will be displayed when a device goes offline.
  • Enabled: Toggle this option to enable or disable the alert. If disabled, notifications will not be sent, and alert icons will not be displayed.
  • Notification Channels: Choose the recipients who should receive alerts.

Advanced settings​

  • Folders: Specify the target device folders to monitor for network status.
  • Excluded Devices: Optionally exclude specific devices from receiving alerts.
  • Recursive Monitoring: This option, when enabled, allows monitoring of devices in sub-groups.
  • Tag Filtering: Enable this option to filter devices by tags, allowing for more granular control over which devices trigger alerts.

Set Working times​

  • Working days: All days are selected by default.
  • All day: All days are enabled by default. If you disable it, you will be able to set working hours.
  • Working hours: You can set working hours to define when the alert should send notifications to the recipient.
  • Time zone: You can set the timezone here.

Final steps​

After you filled the modal with the necessary information you need, click on save.

  • An alert icon will appear on the affected devices,and if a device goes offline, after the delay time you set, you have to get alerts on the given notification channels.

Check which devices are under alert​

On Home screen you can check which devices are currently under alert.

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Affected devices​

Next to the Notification rule, you can find the list of affected devices.

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Actions on Notification rule​

In the actions settings, you can choose which actions are available for you to use directly on the selected item. This lets you customize which actions you see and can perform.

  • Active alerts: Here you can see if the alert is enabled or not.
  • Edit: Here you can edit the notification channel.
  • Remove: Here you can remove the notification channel.
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