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Register a device

In this article we will show you can you register a device to your customer.

Prepare the device​

Network Setup​

Set up the network connection (Ethernet or WiFi) on your device. Make sure the device is connected to a stable internet connection.

Install Wallboard Application​

Download and install the Wallboard application on your device. This can be done via USB or with other methods, depending on the device type.

Register a device via 4-digit code​

After you install the Wallboard application on a device you will see a four digit code on the screen.

registerscreen

You have to login to the editor interface to add a new device.

  • Select the Devices tab on the sidebar or the Quick access bar .
  • Click on the button next to the Devices header.
  • Select Add device option to add device

add-device-basic-settings.png

add-device-advanced-settings.png

When you click on the Add new button, modal will open where you have to fill some necessary information for the device registration.

info

The commissioning date is automatically set to the date of registration.

Basic Settings​

Basic settings allow you to configure the essential parameters of the device.

Temporary ID / Serial​

To register a device, you can choose one of the following methods:

  • Register with Temporary ID by entering the 4-digit code from the device's screen.

  • Register with Serial by entering the 8+ digit serial number of the device.

    NOTE: Registration via serial number is not supported for Android devices.

License​

Select the license to assign to the device.

  • If you want to register a device without license, select the Unlicensed license type

Other​

  • Name your device
  • Assign content to the device at the time of registration.
  • Assign teams to manage and view the device.
    • This option is available only if at least one team exists. Learn more: Pre-registration

Optional settings​

Device Profiles​

Device Profiles require predefined rules, which you can create in the Device Profiles menu.

  • Only supported by applications with version 4.0 or higher (except the Desktop Broadcast App).
  • Selecting a Device Policy will replace all current settings with the configuration specified in the policy.

Learn more: Device Profiles

Pre-registration​

You can enable pre-registration by entering an 8+ digit serial number into the Temporary ID / Serial field.
This will create a pre-registered device, which can be managed offline. Once registered, the device will become fully functional.

Advanced Settings​

Advanced settings provide additional configuration options for the device.

Advanced​

  • Volume: Set the default audio level for the device. The default value is 5.

  • Brightness: Adjust the screen brightness. The default value is 50%.

  • Folders: You can choose where to place the device, either in the root folder or in a custom folder.

  • Rotation: Choose between screen rotation or content rotation. Learn more: Rotation Type

  • Emergency Content: Pre-set default emergency content or playlists for the device.

  • Emergency Status: Define whether the device is currently in an emergency state.

Location​

  • Time zone (required): Set the time zone for the device.

  • Weather Location: Set weather location for the device.

  • Service ID: A unique identifier (maximum 15 characters) for external services such as TeamViewer. Only administrators can modify this field.

Configs​

  • Datasources: Bind a primary datasource to the device. Learn more: Datasources

  • Data Row ID: Assign a primary data row ID for the device's content.

  • Sensor Config: Configure sensors connected to the device. Learn more: Sensor Configurations

  • Advanced Config: Add advanced configurations to the device. Learn more: Advanced Configurations

Console​

These options allow you to control how information is displayed on the device.

  • Show Device Name: Display the device name on-screen.

  • Show Console: Enable the device console display.

  • Show Device Info: Show detailed information about the device.

  • Show State Indicator: Display the state indicator for the device.

Add multiple devices in succession​

When registering several devices at once, use the Save & add another button next to Save. This submits the current device and immediately reopens the Add device modal with the previous entry's values pre-filled, so you only need to change the fields that differ (such as the Temporary ID / Serial and Name).

  • Useful for bulk registration where most settings (license, folder, time zone, content, etc.) are shared across devices.
  • The standard Save button works as before, closing the modal after registration.

Register a device via Serial number​

Instead of the 4-digit code you can use the devices serial number to register the device in our system instead of the 4 digit code on the device.

Please note

Not every device can be added via serial number.
Only the ones that report the serial about themselves (such as LG Samsung, BrightSign, and some Android devices, such as Qbic)

Pre-register a Device by Serial number​

You can utilize Pre-register functionality to register devices that are currently offline.

  • You can utilize the device's serial number to create a placeholder for the device.
  • This placeholder will be later found by the device and used as the registration.
  • This helps to automate device registration and ensures quick recognition and re-registration after resets or reinstalls, simplifying device management process.

To utilize the pre-register functionality you will need:

  • A valid 8+ character long Serial number
  • A Name for the device
  • A valid license order
  • If all the above are correct you can switch on the Pre-register switch and create your placeholder device
Please note

You can only pre-register devices that have valid serial number, and they report this serial number about themselves.

To differentiate pre-registered devices from normal offline devices:

pre-and-not-pre-registered-device.png

Left: a pre-registered device placeholder (no assigned content yet). Right: a device that has registered and come online.

tip

IF you hower on the Pre-registered device, you can copy the Serial number with the icon.

After registering: checklist​

Once the device shows up in the Devices list, go through these steps before you leave the site.

1. Check that the device is online​

  • The device's status is online.
  • The preview image shows the content you assigned. The device uploads this screenshot every few minutes, so it can be a few minutes old: also look at the physical screen.

2. Set working hours or an automatic reboot​

  • Set Working hours, so the device does not run 24 hours a day, or at least an automatic reboot.
  • Choose the Turn off type: Device switches the whole device off, Screen only switches the display off.

3. Schedule client updates​

Client updates are set in Update management, separately from Working hours.

  • Set the Update period to Scheduled and pick a quiet time.
  • Make sure that time falls inside the device's working hours. The device can only update while it is switched on.

For example, if the shop closes at 17:00 and the working hours end at 18:00, schedule the update for 17:30. This way an update never interrupts the screen during opening hours.

4. Check the orientation​

  • The screen and the content are in the right orientation. Learn more: Display Control

5. Test with real content​

  • Assign a 4K video, and if the screen is in portrait, a portrait 4K video too.
  • If one device drives several displays, test a video at the full combined resolution, which can be wider than 4K.
  • If a video does not play or stutters, check the codec. On Android, a WebM file is the safest choice. Learn more: Convert a video to WebM · Supported formats on Android
  • If the content looks blurry or does not fit the screen, check the native and web resolution.

6. Get notified when the device goes offline​

  • Set up a Device offline notification rule, so you know about a problem before someone calls you.

7. Use the on-screen debug options while testing​

  • Turn on Show state indicator or Show console (see Console above) while you test on site, and turn them off before you leave.

Device-specific guides​

Each platform has its own extra steps and limits:

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