Notification Channels

Notification channels serve as designated paths for sending notifications to specific contact addresses.
Users can create and manage their notification channels on the Settings > Notifications > Notification Channels tab.

Add Notification Channel

To create a notification channel, provide the following information:

• Name: Assign a name to your notification channel.
• Type: choose how the notifications are delivered:

  • Email — sent to the email addresses you list.

  • SMS — sent to the phone numbers you list.

    caution

    If you wish to use SMS notifications, contact support at [email protected] for more details.

  • In-app notification — selected users of the customer receive the alerts, and the recovery notices, in their own Notifications inbox in Wallboard.

  • Webhook — each alert and each recovery is sent to an HTTP or HTTPS address you give, so another system can react to it. The address cannot contain a username, a password or a # fragment.

• Recipients: who receives the notifications — email addresses, phone numbers or, for In-app notification, users of the customer. A Webhook has a URL instead.
• Comment: Add additional information or notes regarding the notification channel.

Alerts in the inbox only reach the people you select

A notification rule only shows up in someone's Notifications inbox if it uses an In-app notification channel with that person selected. Nobody receives alerts in the inbox by default.

Column Settings

Customize the information displayed in the list of notification channels. You can choose to display detailed or simplified views.

Columns

The following columns are available:

• Type (enabled by default)
• Name (enabled by default)
• Recipients (enabled by default)
• Content
• Actions

Actions on Notification Channels

In the actions settings, you can choose which actions to perform directly on a selected notification channel.

• Edit: Modify the notification channel settings.
• Remove: Delete the notification channel.