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Client does not start automatically

The client software did not start automatically, and the default android launcher shows up.

First of all:

Make sure that the default Homescreen application is set to Wallboard application

Or the device is locked down which automatically sets the app for default homescreen application as Wallboard.

POSSIBLE CAUSESFIXES
Something Went Wrong With The RebootLet's Reboot The Screen From The Content Editor And See If It Works After Reboot Or It Is Still A Problem.

Right click on screen >> Manage Screen >> Restart device
If the application is set to default home screen, but it does not start or it starts but crashes.You Can Download The Screen's Log. In The Log You Can Search For The Words 'Warn' And 'Error', Which Can Lead To Expose The Problem Really Fast.<br/><br/> Right Click on screen >> Manage Screen >> Download Screen Log<br/<br/><br/>💬In This Case You May Also Have To Contact Us For Investigation.
SUPPORT

FOR THE INVESTIGATION PLEASE GATHER ALL THE INFORMATION YOU CAN GET ABOUT THE SCREEN:

  • Server URL:
  • Client name:
  • Player type:
  • Player Model:
  • Screen name:
  • Firmware:
  • Application Version:

You can find out most of these information in Screen >> Right click >> screen info