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Client does not start automatically

The client software did not start automatically, and the default Android launcher shows up.

Possible causes and fixes​

Issue during reboot​

Something went wrong with the reboot

How to resolve​

  • Let's reboot the screen from the Content Editor and see if it works after rebooting or if the problem persists.
  • Right-click on the screen → Manage Screen → Restart device

Device does not start or crashes​

The application is set to default home screen but does not start or crashes

How to resolve​

  • You can download the screen's log. In the log, you can search for the words 'Warn' and 'Error', which can help identify the problem quickly.
  • Right-click on the screen → Manage Screen → Download Screen Log

In this case, you may also need to contact us for further investigation.

Support​

SUPPORT

For the investigation, please gather all the information you can get about the screen:

  • Server URL:
  • Client name:
  • Player type:
  • Player Model:
  • Screen name:
  • Firmware:
  • Application Version:

You can find most of this information in Screen → Right-click → Screen info.